Terms of Business
Last updated: 16 October 2026
1. Our services
Winner World Trade Ltd works with business customers buying, selling or moving commercial goods. We arrange freight forwarding, warehousing, packing, repacking, labelling and transport. We also import and distribute fresh fruit and vegetables to wholesalers and help businesses source products or arrange manufacturing in China.
2. How our agreement works
These terms provide a general framework for doing business with us. Our written quotation, order confirmation and any service-specific conditions supplied and agreed before acceptance form part of the agreement.
Expressly agreed service-specific conditions take priority where they conflict with these general terms, subject to applicable law. Our services are offered to businesses acting for commercial purposes.
3. Enquiries and quotations
Initial enquiries and quotations are free, with no obligation to proceed. Any chargeable sourcing work, samples, development, tooling, testing or other costs are quoted and approved before they are incurred.
Quotations are based on the information supplied and state the proposed work, price, validity period, exclusions and any advance-payment requirements. An enquiry does not confirm an order or booking. Confirmation takes place when we accept it in writing.
4. Information and instructions
Customers must provide accurate details of the goods, quantities, dimensions, weight, packaging, locations, dates and handling requirements. Dangerous, restricted, high-value, perishable or temperature-sensitive goods must be declared before acceptance.
Documents and instructions reasonably needed for the work must be supplied. Responsibilities for customs declarations, licences, product compliance and other regulatory requirements must be established before the relevant work begins.
5. Third-party providers
We may arrange work through independent carriers, warehouses, packing companies, suppliers, manufacturers, customs agents and other specialists. The written agreement will explain whether we supply goods or services ourselves or arrange them on your behalf.
Any applicable provider conditions will be made available before agreement. Using another provider does not remove any responsibility we retain under the agreement or applicable law.
6. Freight forwarding and transport
We assess each movement against the goods, route, load size, vehicle and handling requirements. Customers must provide accurate addresses, access information, delivery appointments and loading or unloading instructions.
Temperature requirements, signed delivery notes, photographs and other delivery evidence must be included in the agreed brief. The confirmation will explain whether timings are estimates or expressly agreed commitments.
Our services cover vegetarian and vegan food products, alongside a wide range of non-food goods. We do not handle meat, fish, seafood or products containing these ingredients.
7. Warehousing
Goods receipt, storage conditions, quantities, handling tasks, storage periods and dispatch instructions must be agreed before goods arrive. Any quantity checks, damage reports, photographs or signed receipt records must be included in the agreed service. Specialist storage needs are assessed before acceptance.
8. Packing, repacking and labelling
The product, pack format, materials, quantities and finished-pack requirements must be agreed before work begins. The agreement will establish responsibility for supplying and approving artwork, packaging, label information, barcodes, batch details and any required compliance checks. Samples or finished-pack approval stages will be agreed where needed.
9. Fresh produce orders
We agree the product, origin, variety, size, grade, quality, packaging, quantity and delivery requirements when confirming the order. Any proposed substitution requires the customer's agreement.
Customers should inspect deliveries promptly and report shortages, damage or quality concerns as soon as reasonably possible, with photographs, delivery records and batch details where available. Any contractual claims procedure and notification deadlines will be supplied with the agreed order conditions.
10. Product sourcing and manufacturing
Sourcing fees and any sample, development, tooling, testing or inspection charges are agreed before costs are incurred. Product specifications, materials, quantities, packaging, approval stages and responsibility for testing and regulatory compliance must be agreed before ordering or production is authorised.
Material changes to an approved specification require written agreement.
11. Prices and payment
The quotation or order confirmation will state the price, currency, VAT treatment, payment dates and any deposit or advance-payment requirements. Responsibility for duties, taxes, examinations, waiting time, storage, redelivery and other potential additional costs will be set out in the agreement.
Changes affecting the agreed scope or price must be confirmed in writing. Where goods are sold, the agreement will also establish when ownership and risk pass to the customer.
12. Changes and cancellations
Contact us promptly if you need to change or cancel an order or booking. Any cancellation charges, committed supplier costs or non-refundable payments will be governed by the conditions agreed before confirmation. We will explain the effect of a requested change before agreeing revised arrangements.
13. Insurance
Do not assume your goods are insured for their full value. Any cargo insurance arranged through us must be expressly agreed and confirmed in writing, including the insured value, cover and exclusions.
14. Liability and claims
Responsibility for loss, damage or delay depends on the agreed service, applicable contractual conditions and mandatory law. Any agreed liability limits, exclusions and claims deadlines will be set out in the service conditions supplied before acceptance.
Nothing in these terms excludes or restricts liability where doing so would be unlawful.
15. Events outside reasonable control
If an event outside a party's reasonable control affects the service, the affected party must notify the other promptly and take reasonable steps to reduce its impact. Resulting changes, costs or cancellation rights will be handled under the agreed conditions and applicable law.
16. Complaints
Email enquiries@winnerworldtrade.co.uk with your order or booking reference, a description of the issue and relevant supporting records. We will review the matter and explain the next steps.
17. Governing law
These terms are governed by the laws of England and Wales. The courts of England and Wales have jurisdiction, subject to mandatory law or any dispute-resolution arrangements expressly agreed for the service.
18. Contact us
Winner World Trade Ltd
Units C1-C3, New Smithfield Market, Whitworth Street East, Manchester, M11 2WW, United Kingdom.