Privacy Policy

1. About this policy

Winner World Trade Ltd is the controller responsible for the personal information described in this policy. It covers our website, business enquiries and the services we provide or arrange.

2. Information we collect

We collect information you provide when contacting us, requesting a quotation or placing an order. This may include your name, job title, company name, business contact details, enquiry details, product specifications and correspondence.

We may also hold order, invoice and payment records, collection and delivery details, signed delivery notes and photographs needed for the agreed service. Relevant information may come from your colleagues, customers, suppliers or service providers.

Our website and supporting systems may process technical information, including IP addresses, browser details and security logs.

3. How we use information

We use personal information to answer enquiries, prepare quotations, arrange services and communicate about orders and deliveries. We also use it to manage payments, maintain business records, handle complaints and claims, protect our business and meet legal obligations.

If essential information is missing, we may be unable to provide a quotation or carry out the service.

4. Our legal bases

Legitimate interests: handling business enquiries, managing commercial relationships, coordinating services, keeping records and protecting our business, where these interests are not overridden by your rights.

Contract: taking steps at your request or performing a contract where you personally enter into that contract with us.

Legal obligation: meeting applicable legal and regulatory requirements.

Consent: where we rely on your permission. You can withdraw consent at any time.

5. Who we share information with

Where necessary, we share relevant information with suppliers, manufacturers, carriers, warehouses, packing providers, customs agents and others involved in the agreed service.

We may also share information with our website, hosting, email and IT providers, professional advisers, insurers and public authorities where required or permitted by law. We do not sell personal information.

6. International transfers

International sourcing and logistics may involve sharing relevant information with organisations outside the UK. Where UK data protection law restricts a transfer, an applicable adequacy decision, appropriate safeguards or another lawful transfer mechanism is required.

Contact us for details of transfers relevant to your dealings with us and information about applicable safeguards.

7. How long we keep information

We keep information only for as long as necessary for its purpose. We consider whether an enquiry or order remains active, whether a business relationship continues, applicable accounting and legal requirements, and whether records are needed for a complaint or legal claim. Information that is no longer required is deleted or anonymised.

8. Cookies and website technologies

Our website uses essential technologies to support its operation and security. Additional tools, including analytics and externally hosted services, may process technical information about your visit.

Where consent is required, these technologies are used only with your permission. You can manage available choices through the website's cookie controls and your browser settings. Blocking essential cookies may affect website functions. Contact us for further information about the tools used.

9. Keeping information secure

We use appropriate technical and organisational measures to help protect personal information against unauthorised access, loss or misuse.

10. Your rights

Depending on the circumstances, you can request access, correction, deletion, restricted processing or a portable copy of your information. You can withdraw consent where we rely on it, without affecting the lawfulness of earlier processing.

You can object to processing based on legitimate interests for reasons relating to your particular situation.

Email enquiries@winnerworldtrade.co.uk to exercise your rights. We may need to verify your identity before responding.

11. Complaints

Please contact us if you have concerns about how we handle your information. You can also complain to the Information Commissioner's Office at www.ico.org.uk.

12. Contact us

Winner World Trade Ltd
Units C1-C3, New Smithfield Market, Whitworth Street East, Manchester, M11 2WW, United Kingdom.

enquiries@winnerworldtrade.co.uk
0161 457 3388

13. Policy updates

We may update this policy when our services, information-handling practices or legal requirements change. The latest version will appear on this page.